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A Culture of WOW!


At 37 years old Tim Duncan thrives in a sport dominated by younger men in their 20s’. Duncan and his San Antonio teammates just wrapped up their battle with the Miami Heat for the 2013 NBA Championship. How can Duncan, already a four-time champion and future Hall of Famer, defy age and continue to dominate while propelling his team to new heights? After all, he’s already earned millions of dollars and has nothing left to prove to anyone. He does it by never accepting good as good enough.

Years ago Duncan dropped this pearl of wisdom on reporters post-game.

“Good, better, best. Never let it rest. Until your good is better and your better is best.”

That’s the mentality required to sustain a level of excellence for as long as Duncan has.

At Roma, we proudly set our expectations high! Often, we set them so high we don’t even know what tactics are required to achieve them. However, the team knows that we hire, train and stand for the best. By playing on a team that challenges everything and where anything is possible – it’s okay to strive for the WOW!

As the leader of our company, I don’t walk around threatening people’s jobs or cracking whips in order to get the desired results. I set the expectation of excellence for my team and myself. We’re on this planet for a limited amount of time, why settle for a mediocre life? I choose to live a life filled with WOW experiences!

Set your expectations to WOW

We are on a mission to Move, Inspire and WOW all those we come in contact with. I’m blessed that my father taught me to WOW early in life. Long before I became the leader I am today, Roma President, John Gareri set the expectation to WOW. He would create mouldings so beautiful, with designs so original and fantastic that our partners would have a single word to respond to his work … “WOW”.

I use that motivation to guide me when I implement policies that drive our culture. From marketing to customer care, accounting to information technology, our people are proud to be part of the best teams and motivated to WOW.

As a leader, ask yourself, what team do you want to be part of? The average, mediocre team or the outstanding one? Is good, good enough or are you prepared to invest in and set your expectations to WOW?

What are your expectations set to?

The Chatter:

My favourite thing about expectations? Exceeding them!

Posted By Tony Gareri 6 years ago

As a born leader, I think you got to set the example that you want from your team and never ask anything of anyone that you are not prepared to do yourself. That starts with a great attitude!

Posted By Anita Bee 6 years ago

The best never rest – wonderful piece, thanks for sharing!

Posted By Gordon Thain 6 years ago

It’s that character and attitude that has been lost for some time now. Its great to see great to see it again. Great read!

Posted By John Laurendi 6 years ago

Setting my expectations to “stun”. To boldly go where customer satisfaction shifts to customer gratification.

Posted By Sharmila Esack 6 years ago

We all want to be on the best team, the winning team…but you need to remember that in order for a team to be the best and win, every player needs to really want it and believe it! That’s Roma for you! Amazing team players that have great talent and are always pushing their limits and making the impossible, possible!

Posted By Aman Randhawa 6 years ago

We all want to be on the winning team..My goal of the life is to be the best of what ever I do…. we need to remember that in order for a team to be the best and wining team, every player must do there best… I’m glad to be @ Roma team…Amazing team players have great talent and are always pushing their limits and making the impossible, possible!

Posted By Sami Khalifa 6 years ago

I do not even understand how I ended up right here, but I believed this publish was great. I do not know who you’re however definitely you are going to a well-known blogger if you are not already. Cheers!

Posted By Rusca 6 years ago

I have to agree with Sami, we all need to bring our best game to the table!

Posted By Len Mammoliti 6 years ago

Love this post, the leadership, amazing culture & team that’s been created. You’re all definitely exceeding everyone’s expectations from staff & team members, customers, suppliers, as well as other organizations and businesses as well as their leaders that are being inspired to see what’s possible for their own companies. Thanks for leading the way to showing what’s possible, and raising the bar and expectations for companies around the country and world!

Posted By Giuditta 6 years ago

I couldn’t resist commenting, Many thanks a whole lot for sharing!

Posted By Cressen 6 years ago

Living an extraordinary life is much more fun and fulfilling. When you surround yourself with outstanding people that share your expectations……the results are amazing!

Posted By Lisa 6 years ago

Wow that was unusual. I just wrote an incredibly long comment but after I clicked submit my comment didn’t appear. Grrrr… well I’m not writing all that over again. Anyway, just wanted to say fantastic blog!

Posted By Maillot 6 years ago

    Sorry to hear that your comment got deleted but thank you for reading our blog!

    Posted By Gordon Thain 6 years ago

Everything is very open with a clear explanation of the challenges.
It was really informative. Your website is very useful. Thanks for sharing!

Posted By Mavis 6 years ago

Very informative article post.Really thank you! Will read on…

Posted By Sam 6 years ago

Thank you for the good writeup. It actually was a amusement account it.

Posted By Ulrich 6 years ago

Nice respond post 🙂

Posted By Leslie 6 years ago

Awesome blog you have here but I was curious if
you knew of any user discussion forums that cover the same topics talked
about here? I’d really love to be a part of group where I can get opinions from other experienced people that share the same interest. If you have any recommendations, please let me know. Appreciate it!

Posted By Trena 6 years ago

    Hi Trena,

    Thanks for commenting and the great suggestion! There’s not a lot of places to chat about company culture currently but we are exploring the idea of having a forum added to this section of our site. In the meantime, please check us out on Facebook where we post all our blogs to discuss with a large cross section of culture mavens!

    Posted By Gordon Thain 6 years ago