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Customer Care Representative


Customer Care Representative
 Monday to Friday 9:00am to 5:30pm

Job Description:

Roma Moulding, a 2020 award winner of Waterstone Canada’s Most Admired Corporate Culture Award, is looking for an awesome addition to our team!

We are looking for a Customer Care Representative to join our Customer Care team to deliver WOW through service to our Customers and Sales Team.

Are you Fun and engaging personality who is a team player and can handle multiple tasks and switching priorities from one environment to another with ease and confidence? If so, read on!

Duties and Responsibilities:

  • Respond to incoming calls within set KPI’s in place.
  • Process orders received via telephone, fax, and or email.
  • Participate in Live-Chat Sessions
  • Respond to Customer & Sales Teams inquiries regarding orders, inventory availability, pricing, etc.
  • Process Replacement orders and Return Merchandise Authorization, as necessary.
  • Maintain the highest levels of Customer satisfaction by researching & providing resolutions for Customer needs and provide follow-up on Customer inquiries.
  • Inform Customers and Sales Team of procedures and current policies to follow regarding day-to-day business tasks.
  • Assist in developing processes to improve productivity and efficiencies. Participate in special projects as requested.
  • Duties and responsibilities may be amended from time to time in order to support efficient Company operations and other related duties may be assigned as needed.
  • Participate in special projects as requested.
  • Support reception coverage when needed.
  • Create Personal Connection Cards for our Partners.Required Education, Skills and Qualifications:
  • Minimum 3 – 5 years of customer service experience in an (inbound) call center.
  • Flexible to work rotating shifts to open call center hours (9:00am to 7:00pm).
  • Able to work all Canadian holidays and the occasional weekend.
  • Social Media and Web Savvy.
  • Excellent communication skills, verbal and written.
  • Proven ability to engage partners/customers in a chat environment.
  • Proven ability to compose engaging emails.
  • Customer focused and adaptable to different personality types.
  • Ability to understand data, disseminate and report on findings.
  • Can do attitude & the ability to manage time effectively.
  • Strong sense of urgency and ability to analyze and prioritize.
  • Out of the box thinker who is able to articulate ideas and suggestions.
  • Works well on own and with others without constant direction.
  • Excellent customer relations skills coupled with strong problem-solving skills.
  • Ability to multitask and problem solve.
  • Great initiative with the ability to prioritize.
  • Proficient knowledge w/ Microsoft Office; Word, Excel, & Outlook.
  • Being bilingual is considered an asset, but not required
  • Must be a little weird, very curious, and know how to have fun while getting the job done!

Reporting to:                     Customer Care Leader

To Apply: Interested candidates should submit their resume online to:


To Apply: Interested candidates should submit their resume online to: talent@romamoulding.com with subject as: Customer Care Representative in Woodbridge, ON, Canada.

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