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Customer Care Specialist – Wizard of WoW


Duties and Responsibilities:

  • Respond to incoming calls within set KPI’s.
  • Process orders received via telephone, fax, and or email.
  • Participate in Live-Chat sessions.
  • Respond to Customer & Sales Teams inquiries in regards to orders, inventory availability, pricing, etc.
  • Process Replacement orders and Return Merchandise Authorization as necessary.
  • Maintain the highest levels of Customer satisfaction by researching & providing resolutions for Customer needs and provide follow-up on Customer inquiries.
  • Inform Customers and Sales Team of procedures and current policies to follow regarding day to day business tasks.
  • Assist in developing processes to improve productivity and efficiencies. Participate in special projects as requested.
  • Support reception coverage when needed.
  • Duties and responsibilities may be amended from time to time in order to support efficient Company operations and other related duties may be assigned as needed.


  • Social Media and Web Savvy
  • Inbound and outbound sales experience a definite plus
  • Proven ability to engage partners/customers in a chat environment
  • Proven ability to compose engaging emails
  • Fun and engaging personality who is a team player and can handle multiple tasks and switching priorities from one environment to another with ease and confidence and to manage time effectively
  • Can do attitude
  • Customer focused and adaptability to different personality types
  • Ability to understand data, disseminate and report on findings
  • Strong sense of urgency
  • Ability to prioritize
  • Out of the box thinker who is able to articulate ideas and suggestions
  • Works well on own and with others without constant direction
  • Must be flexible between 8:30 am to 8:00 pm Monday to Friday, and the occasional weekend
  • Excellent communication skills, verbal and written
  • Excellent customer relations skills coupled with strong problem-solving skills
  • Ability to multitask
  • Great initiative with the ability to prioritize
  • A definite team player
  • Strong analytical and problem solving skills
  • Minimum 3 – 5 years of customer service experience in a call centre

Proficient knowledge w/ Microsoft Office; Word, Excel, & Outlook


To Apply: Interested candidates should submit their resume online to: [email protected] with subject as: Customer Care Specialist – Wizard of WoW in Woodbridge, Canada.

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