I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou
Sometimes your product is so good that your standard of customer service is irrelevant. Unfortunately, most of us don’t have that luxury and need to establish epic standards of care and detail to build strong relationships and engagement.
At Roma Moulding, fostering amazing leadership is very important to us. Once a year we hold an internal conference, LEADERMASH, where we bring together our leaders from across North America to brainstorm, as well as build skills, vision, and a brighter future for Roma as a whole. LEADERMASH 2015 was held last week, from October 6-9 and it was a great success. Each year we choose an overarching theme for the event, and this year we decided to focus on our number one core value “Delivering WOW through Service”.
Read more at TonyGareri.com.