Systems Update - Roma Moulding - Picture Frames Manufacturer

Sign In

Forgot your password?

Systems Update

POSTED BY ROMA MOULDING 5 MONTHS AGO - 3 Comments

Update:

11:00AM EST – Thursday March 29, 2018

We’re happy to report that our SAP infrastructure, website, email, fax and phone lines are online and fully functional. Our Customer Care team remains available to assist with any orders or inquiries you may have.

Over the last week, we have worked alongside group of highly technical engineers, offering security expertise, to audit our current IT and networking infrastructure. The objectives of the audit were to assess the current state of cyber security at Roma Moulding and to ensure our data remains protected by having a proper process and framework in place that meets the highest established standards and procedures. We will continue to invest in key infrastructure upgrades to meet the challenges of real world security risks today and into the future.

Thank you to all our partners and team members for your continued support and cooperation, and we apologize for any inconvenience this may have caused you.

Sincerely,
Tony Gareri
CEO Roma Moulding

—————————————————————————————————————————

Update:

11:40AM EST – Wednesday March 28, 2018

We are happy to report our SAP Infrastructure is online and fully functional. Our Customer Care team remains available to assist with any orders or inquiries you may have.

Unfortunately, we continue to face challenges with our email and web-ordering platform. During this time, we recommend that all orders be placed by calling 1 800 263 2322 or by calling your business partner specialist.

Should you have any questions or concerns, please don’t hesitate to contact us at 1 800 263 2322.

—————————————————————————————————————————

Update:

4:30PM EST – Tuesday March 27, 2018

Our system analysts and IT engineers have encountered additional challenges.  They have identified the issues and are estimating that our SAP Infrastructure and Email Servers will be online and fully functional by 8:00am EST Wednesday morning.

Our call centre remains ready to assist you with any orders or inquiries you may have via phone. Should you have any questions or concerns, please don’t hesitate to contact our Customer Care Team at 1 800 263 2322.

—————————————————————————————————————————

Update:

7:30AM EST – Monday March 26, 2018

Throughout the night we experienced additional technical difficulties with our SAP Servers. Our systems analysts and IT engineers are working around the clock to restore full access. We estimate all services will be restored by Tuesday March 27 at 2:00pm EST.

Our call center remains ready to assist you with any orders or inquiries you may have via phone. Should you have any questions or concerns, please don’t hesitate to contact our Customer Care Team at 1 800 263 2322.

We will continue to offer live updates as they become available.  Thank you again for your support and cooperation, and we apologize for any inconvenience this may have caused you.

—————————————————————————————————————————

Update:

10:00 PM EST – Monday March 26, 2018

Thank you to all our partners and team members for your continued support and understanding at this time!

We continue to work extensively with our various teams and support partners to regain full access to our emails.  We estimate that our email infrastructure will be restored and fully operational by Tuesday March 27 at 8:30am EST.

Please note, order entry via our Customer Care Call Centre and Web Order Entry Portal is fully functioning and operational. All Fax and email orders are currently unavailable at this time.  We estimate these service will be restored along with our email infrastructure by Tuesday morning.

Our team remains steadfast in ensuring business continuity. We truly appreciate your continued cooperation and support at this time. Please feel free to call our Customer Care Team for any additional support and information at 1.800.263.2322.

—————————————————————————————————————————

Update:

7:30AM EST – Monday March 26, 2018

The safety and security of our partners and employees remains our top priority.

Our teams have worked tirelessly throughout the weekend to restore our Phone Infrastructure, Customer Care Centre and our SAP System Infrastructure. We are happy to announce that we currently able and ready to fully process your orders.

We now remain focused on restoring our Email Servers, as we are currently unable to communicate or receive any form of email. We estimate that our teams will regain full email access by end of day, Monday March 26.

It is important to note that no data was copied, removed, or stolen from any of our data centres or servers. We are happy to confirm that the security breach did not effect any personal employee or partner information including: shipping and/or billing addresses, names, credit card information or any other personal identifiable information.

While a small percentage of data has been damaged, our team is currently working with partners to resolve any outstanding issues.

We remain committed to ensuring business continuity. We appreciate your anticipated cooperation and support at this time. Please feel free to call us for more information at 1.800.263.2322.

We will continue to regularly update our website as more information becomes available.

—————————————————————————————————————————

Friday March 23, 2018

To our Roma Moulding Partners,

We truly value your business and respect the privacy of your information, which is why, as a precautionary measure, we are writing to let you know about a data security incident that may have involved some of your information.

On Friday March 23rd, 2018 at approximately 8:00am EST, our security systems identified an extremely sophisticated cyber attack in progress being mounted against Roma Moulding’s digital infrastructure. We took a variety of aggressive measures against the threat to protect our business and our customers, including further hardening our IT infrastructure. We also immediately began an extensive investigation of the attack and are working closely with the appropriate authorities to rectify the situation immediately.

The data accessed our main servers, all access to telephone and email servers, and all and any production orders and back end SAP system infrastructure. To our knowledge, the data accessed did not include any personal employee or partner information including: shipping and/or billing addresses, names, credit card information or any other personal identifiable information.

Roma Moulding values your privacy and heavily regrets that this incident occurred. As we continue to conduct a thorough review of the potentially affected servers and systems, it is our highest priority to notify you if there are any significant developments.

We take our role in safeguarding your personal information and using it in an appropriate manner very seriously. Please rest assured that we are doing everything we can to rectify the situation. Our internal team has been working round the clock with our professional external firms to ensure we have implemented additional security measures designed to prevent a recurrence of such an attack, and to protect the privacy of our valued partners, employees and suppliers.

We have been successful in restoring our phone system; therefore, we are able to accept your calls and orders.  We are working diligently to restore our email and back end SAP systems to ensure full restoration by Monday March 26th, at 8:00am EST.  We will be regularly updating our website as more information becomes available.

For further information and assistance, please feel free to contact our customer care team at 1.800.263.2322.  

Sincerely,

Tony Gareri

CEO

Roma Moulding

The Chatter:

Thank you for the updates & Best of luck in getting systems back to 100%.

Posted By Jack Carpenter 5 months ago

So glad to hear that all is well and back in action better than before!

Posted By David Jones 5 months ago

We still cannot reach you and have a time sensitive issue 843-571-7942
HELP!!!!!!!!!!

Posted By Michael - Frames Unlimited #1875 5 months ago

We'd love to hear from you!