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How long does it take to ship an order?

Shipping lead times can vary dependent on order type, volume and availability. Please confirm the lead times for your order from our customer care team.

How can I track the status of my order?

Once the order has been invoiced it has been completed and ready to ship. Once the item has shipped, fed ex and ups tracking details appear on the bottom left side of your invoice (which is emailed to you when generated). If you are currently not receiving emailed invoices, please reach out to our customer care team and we can have this set up for you. At any point, our customer care team can verify the status of your order.

Do you offer any discounts on shipping?

Depending on your location, you may qualify for our freight concession program. Details are available on our website: https://www.romamoulding.com/freight-program/

What shipping methods do you offer?

Our default shipping methods are regular ground, either via a courier or freight truck. Some areas do have a local courier available.

Do you offer expedited shipping?

Yes, expedited shipping is available at an additional cost.

How can I estimate my shipping costs?

Shipping costs are based on weight and dimensions of the package being shipped and type of shipping service. One of our customer care specialists will be happy to provide obtain a quote based on your shipment.

Can I arrange to pick up my order?

Yes, you’re welcome to pick up your order at the distribution center. Time of pickup will be determined when the order is being placed with one of our customer care team members.

I placed my order and haven’t received a shipping confirmation, what do I do?

No worries. We don’t provide a shipping confirmation. Refer to the tracking information on your invoice acknowledgement or call into customer care; they’re always happy to help.

My shipment arrived damaged, what should I do?

If the package arrives visibly damaged, please try to have the courier acknowledge the damage and sign the delivery slip. We do ask that you take photos of the damaged box and product. Please reach out to our customer care team as soon as possible to report the damage. We can assist with a replacement or return.

If you’re out of stock at one distribution center, will you ship from another?

Yes, we can ship from another distribution center. Additional charges may apply.