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Customer Care Representative – Wizard of WOW

Open Position:

Customer Care Representative

/ About / Opportunities at Roma / Customer Care Representative – Wizard of WOW

Overview:

Roma Moulding is proud to be an award winner for Waterstone Canada’s Most Admired Corporate Culture Award!

Authenticity remains integral to the Roma Moulding brand, which is why we continue to manufacture our products exclusively in Italy, partnering with artisans and their families who have been passing these traditions and techniques down from generation to generation for hundreds of years.

We are looking for a Customer Care Representative to join our Customer Care team to deliver WOW through service to our Customers and Sales Team. Are you Fun and engaging personality who is a team player and can handle multiple tasks and switching priorities from one environment to another with ease and confidence? If so, read on!

Duties & Responsibilities:

  • • Respond to incoming calls within set KPI’s in place
  • • Process orders received via telephone, website, email, and/or fax.
  • • Participate in Live-Chat Sessions
  • • Respond to Customer & Sales Teams inquiries regarding orders, inventory availability, pricing, etc.
  • • Process Replacement orders and Return Merchandise Authorization, as necessary
  • • Maintain the highest levels of Customer satisfaction by researching & providing resolutions for Customer needs and provide follow-up on Customer inquiries.
  • • Inform Customers and Sales Team of procedures and current policies to follow regarding day-to-day business tasks.
  • • Participate in special projects as required.
  • • Perform other duties as required

Education and Experience: 

  • • Minimum 3 – 5 years of customer service experience in an (inbound) call center
  • • Able to work all Canadian holidays and the occasional weekend.
  • • Excellent communication skills, verbal and written.
  • • Proven ability to engage partners/customers in a chat environment.
  • • Proven ability to compose engaging emails.
  • • Strong sense of urgency and ability to analyze and prioritize.
  • • Excellent customer relations skills coupled with strong problem-solving skills.
  • • Proficient knowledge w/ Microsoft Office; Word, Excel, & Outlook

Working Conditions:

  • • This is a full-time position Monday through Friday, 10:30 a.m. to 7:00 p.m.
  • • Please note however at times due to business requirements work outside of these hours may be required.
  • • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear

To Apply:

Interested candidates should submit their resume online to: talent@romamoulding.com with subject as: Customer Care Representative

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Department:
Customer Care

Reporting to:
Customer Experience Leader

Location:
Woodbridge, Ontario