Returns & Exchanges
In our mission to Move, Inspire and WOW, we at Roma Moulding would like to ensure that you are truly happy with your purchase. If you receive your order and you are not completely satisfied with the product, returning it is just as easy as ordering it!
If your package arrives visibly damaged, we kindly ask that you please REFUSE the delivery and note “DAMAGED” on the delivery receipt. Once completed, please proceed to contact our friendly Customer Care Team at 1 800 263 2322 to report the damage. Our team will then arrange for any necessary replacements or returns to ensure your utmost satisfaction!
If your package has already been delivered and you later discover that your Roma product is damaged, kindly contact our Customer Care Team report any damages. Damaged products may be returned or exchanged within 90 days of your purchase. Roma reserves the right to limit returns and exchanges.
A 20% restocking fee will be assessed on any box or length orders when the request to cancel is placed after production on the order has begun, the order is ready to ship, or has already shipped.
Orders that have not started production will not be subject to restocking fees. Freight charges may apply.
Cancellations are not permitted on chops, joins, mirrors, opened box, or custom orders if production has already begun.
We extend a two-hour cancellation window from the time the order has been placed. Any cancellation requests outside of this time frame are subject to confirmation of cancellation.
Roma Moulding products cannot be returned or replaced under the following conditions:
- Product has been deemed altered or adjusted from its original state.
- If damage occurs due to the use of a mitre chopper.
- If an improper joining method is used to join any mitred chop order, including the use of vice grips or clamps. (We always recommend that each mitred corner is assembled individually in a sequential manner until the frame is completed.)
- Partial or mixed box orders.
Save On Roma Collection
All Save On Roma sales are final; no returns or exchanges.
Roma Elite Collection
All Roma Elite sales, samples included, are final; no returns or exchanges.
We value your partnership with Roma Moulding and we look forward to Delivering WOW Service every step of the way!
Should you have any questions or concerns, please contact our Customer Care Team at 1 800 263 2322 firstname.lastname@example.org