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My Roma Idea

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COMMENTS
30
INCREDIBLE IDEAS
13
IDEAS IN THE WORKS
6
IDEAS IMPLEMENTED
Spread Happiness One Idea At A Time

At Roma, we truly believe that ideas make the world go around and are committed to innovation. We search high and low for new ways to be more efficient, offer better service while Moving, Inspiring and WOWing all those we connect with. We need your help! Here is your opportunity to provide suggestions to impact our company, industry and the world we all share.

Big or small, we’re prepared to make your idea a reality! Don’t have an idea right now? Check out the other submitted ideas and vote for the concept you support! Check this space often to see new ideas, how the concepts you support are doing and to submit an idea anytime you want!

Got an idea? Tell us about it.

Leave this field blank if you would prefer to stay Anonymous.
Please provide your email address if you wish us to reach out to you about your idea.
Describe your idea to us in a little more detail.

Can you start offering metal frames! 5       1

Posted By Anonymous
March 28, 2016
Metal frames! aged brass, silver, matte brass, matte black

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Display your mouldings on dark background 2       0

Posted By Keith
March 01, 2016
On the website, I think it would be easier to see the moulding profiles and color differences on a darker background color.

Roma's Comment: 
Hi Keith, thanks for taking a moment to get in touch with us! Unfortunately as many of our mouldings are dark in tonality we feel it is important to maintain some degree of contrast between the product and the background. This is why we have chosen to display all product samples on a white background.


To aid our partners in accurately selecting the correct moulding from our shop search page, we are experimenting with the angle our product is displayed. Ideally we would like to showcase the moulding from an angle that displays the texture and profile of the moulding in one image. These changes are slated for implementation later this year.

 

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Metal Finishes 2       0

Posted By Mo's Gallery
February 18, 2016
You discontinued the 4388, but this industry needs more metallic finishes like this. Coppers, silvers, gun metal,etc.

Roma's Comment: 
Appreciate the comment Mo's Gallery.   We discontinued this moulding due to a lack of industry interest and purchases.  We are however constantly looking for new, fresh and innovative finishes, so keep an eye out on future launches. 

 

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Shadow Box Frame 3       0

Posted By Rhonda Swayda
February 16, 2016
Our partners are requesting a shadow box frame that has the same proportions as our Ramino 1205 profile, but with more detail on the face- a curve, an accented lip... something more formal and traditional, appropriate for heirloom shadow boxes. Black and Belvinder options would be ideal. A white option would be thrilling.

Also, an extender for the 1205 profile, in 1 1/2" depth, black. Object framing and true custom work is what keeps our industry vital and we need to provide the tools.

And: Bottle Blue Lavo and Red Lavo on 120, and in a wide and flat profile for sports (yes, sports!) specialists. Minimum 1 1/2" depth. Square back.

Keep up the fine design!

Rhonda in Winnipeg

Roma's Comment: 
Wow Rhonda thanks for the awesome and detailed insight into moulding design.  We have passed this nugget to our product design team who will be reviewing for upcoming launches. 

 

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Atlantic Canada Free Shipping Thresholds 2       0

Posted By Brenda Nodding
February 14, 2016
Please stop raising the minimum dollar amount to receive free shipping in Atlantic Canada. It was $100 when I first opened an account with Roma and now it's up to $250. It's making it hard for the small independent business owner to stay in business with all the rising costs.

Roma's Comment:
Thank you for your question!  We did a trail freight program over the past year!  Due to the volume and high costs of freight, we have decided to adjust our minimum at $250 for your region.  This is consistent with the free shipping thresholds from other industry suppliers.  We empathize that it may not always be easy to attain, however you do have control over batching your orders which will make obtaining the goal more attainable. 

 

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No rabbet frame lightweight for top mounting on mirrors 1       0

Posted By Lindsey J
February 11, 2016
No rabbet frame lightweight for top mounting on mirrors and/or around fireplace or cabinet openings etc.
I already sell this type of product for retrofit projects but the finishes are lesser quality than most of my high end customers want or expect. Willing to share!

Roma's Comment: 
Thank you for your insight. That sounds like a great idea... But we will require a bit more information - can you send us a photo or website link of what you're thinking about so we can better answer your idea!   Please share in the comments section. 

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New Floater Frames Please 5       0

Posted By Billie
February 11, 2016
My market would LOVE some new float frames... ones which have a different face size than the standards ones currently offered. The colors selection you have is great, but their customers are looking for something in between the thin and thick.... maybe 3/4"? Any maybe with a bit of design to them, rather than just blocks/squares. If you'd like some examples of what is selling well in my west-coast market, please let me know and I'll send you photos. Would be great to offer our customers something more in this area.

Roma's Comment:
This is a great insight - we'd love to see some ideas you may have - feel free to add to the comments below. We have recently added a large amount of floaters but will definitely look into making them decorative in nature.  Should you specific examples, please send to your local Roma Business Partner Specialist. 

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High Polished Gilded Leaf Moulding Line 2       0

Posted By Keith
February 09, 2016
I'd like to see a high polished gilded leaf line of moulding.

Roma's Comment: 
Great insight - can you please elaborate on what you specifically would like to see - please feel free to add website or photo links of examples you have in the comments below.  Thank you!

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Photoframe Web Images 1       1

Posted By Susan Gittlen
February 09, 2016
I wish Roma would provide more images of the moulding and photo frames for framers to use in social media, advertisement, and mailings. Framers are not all professional photographers and could use a little help in that department. Why not have an image library with photos of Roma frames in homes and offices?

Susan

Roma's Comments:
Hello Susan - thank you kindly for your comments.   We develop our Partner assets based on continuous feedback from across North America.   As you can appreciate, we invest heavily in developing tools and consequently, pour our resources into those tools that are most highly requested.  We've passed this suggestion to our web development team for review.   Thank you for your support. 

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Environment Conscious Labelling 1       0

Posted By Mike Gunn
February 09, 2016
Our clients are very concerned about the environment and want to know that they are buying from a company that does everything it can to make its production sustainable. We always comment on how Roma is one of our favorite companies to partner with because of the track record for using active reforestation monitors, living wage support for family artisans in Italy, and your community involvement around the world. For many of our customers, this is a great selling point. They like to know that their dollars spent are doing good in the world.
My suggestion is to have a sticker for the back of the frame job (on recycled paper of course) to promote their purchase as a sustainable, and globally conscious to relay the message when they pick up the framed and confidently carry it home.

Roma's Comments:
Appreciate the encouraging words Mike.   Supporting the people and places where Roma works and plays is definitely important to us.  A sticker is a great idea.   We've passed this suggestion along to the marketing team for review.    Thanks again. 

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Carry More Than Frames 2       0

Posted By akram gabra
February 08, 2016
-carry framing supply (mat, glass and all)
_reduce the price of your stretcher
_find some colourful simple 1" frame ( red, blue) Larson has them
_you can stay the way you are and it is still good for me 🙂

Roma Moulding:
Hello Akram!   It's always great to hear from a supporter!   We've definitely considered offering a range of supply items over the years.  However, we've elected not to do so for 2 reasons. Firstly, there are already a number of wonderful suppliers in the market that service supplies.  Secondly and more importantly, we want to spend all of our energy focusing on the things we can be great at; innovative frame designs and world class customer service.   We've passed along your suggestions on stretcher bar to the pricing team and your colour idea to the products development team.  Thanks for taking the time to share your ideas. 

 

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Contests 3       0

Posted By Tom
February 08, 2016
Years ago it seemed there were more contests with all the major vendors. How about a monthly/ yearly contest? The prize could be minimal such as 100.00 credit. Trust me most of my friends that own a shop would design something just to brag that they won. Also TruVue did something pretty cool a year or two ago and gave a make over to an old shop.

Roma Moulding:
Hello Tom - thanks for your observations and idea.   TruVue certainly has done a wonderful job of promoting design creativity.   The marketing team does continually review promotions ideas and we've passed along your suggestion accordingly.  Thank you. 

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Floater Frame Idea 8       0

Posted By Relics Framemakers & Gallery
February 08, 2016
Simple basic (clean lined) float frames in gray tones with the wood grain.

Roma's Comments:
Great idea - we've passed along to the product development team!


 

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Back Order product information 2       0

Posted By Malen Framing
February 08, 2016
Begin with basics by sending your customers a list of back ordered frames so we don't spend time calling customers and needing to re-select or loan frames.

Roma's Comments:
Hello there - great question.   With exceptions, you can easily determine if a product is likely to be in back-order within the Quick-Order process on RomaMoulding.com.  When you've logged-in with your credentials, upon selecting a particular moulding, instead of the inventory level information that is typically provided, for back-ordered products you will see the following note "Call Customer Service".   When you see this message and do not have the time to call our Wizards of Wow, we'd invite you to browse the Shop section for complimentary alternatives for your customer.   

 

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Asian Compliment Themed Frames 1       0

Posted By Kirstie Bennett
February 08, 2016
We need a rounded black moulding with red undertones for Asian book plates and paintings. We need this is 1/2" 1", and 2". This moulding used to be a common style. I saw several round corner ones in a Chinese booth at WCAF.

Roma's Comments: 
Kirstie, thank you for the great idea.   We've passed this along to the product development team for consideration. 

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Join As Order Default 1       0

Posted By Douglas Miller
February 08, 2016
I order every item as a join. I wish that on order entry that would be a default for me. Not chop as it is now. All too often I realize after the fact that I did not change the item to join. I also wish the entry system would give an order number. I know currently that the order goes to you and is then keyed in by someone else. Not only is that double work, but it leaves open the possibility of error which has happened on several occasions.

Roma's Comments:
Douglas, these are excellent observations.  The web development team is currently in the midst of redesigning a number of elements of the quick order process including an automation component.  We will pass this feedback along for review.   Big updates to our web order experience will be announced during our AHMs as well as through Partner e-blasts.  Stay tuned! 

 

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Floater Frames for Gallery Wraps 6       0

Posted By Gabriele
February 08, 2016
A line of floater frames that fit gallery wrapped 1 1/2" stretchers. To accommodate the canvas, the depth of the frame should be about 1 7/8" deep. Both thin and thicker faces should be in the line and they should come in a variety of lighter metal colours - champange, steel, warm silver, cool sliver. There is also very few more vivid colours of floater frames on the market, however I am finding that anyone wanting to frame a contemporary painting wants light gold, light silver, or black.

Roma's Comments:
Gabriele - thank you for your suggestion and specific details. Interesting observations on the range of available "vivid" colours.  We've passed this comment along to our product development team for review.   Thanks for sharing!

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New Sizes 1       0

Posted By Jessica Sikes
February 08, 2016
I adore and think your table top frames are fantastic. I would LOVE LOVE LOVE to see them in new sizes. 8x8, 10x10 and even 11x14.

I am already obsessed with Roma and I would love that addition.

Roma's Comments:
Awww - you're making us blush Jessica.   Thank you for appreciating our photo-frames.   Great idea - we've been thinking of adding these sizes for a while.  We've passed your feedback directly to the table-top frames team.  Thank you! 

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Rubber Veneer Moulding 3       0

Posted By Darby Long
February 05, 2016
I think a rubber veneer moulding would make a great addition to the Roma family. What i mean is, I really want to see a tire tread frame. Please make my dream come true.

Roma Moulding:
Hello Darby!  A rubber veneer moulding - interesting.   We can candidly say this hasn't crossed our minds.   We'll pass this along for consideration to the product development team.  Thanks for sharing your passion! 

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More "Noir" Family Colours 1       0

Posted By Catherine
February 01, 2016
I LOVE the "Noir" family. The finish is so rich and leathery. The moulding styles are classic very elegant. I would like to see it in red, brown, or tan. or very dark green. I've relayed this idea to my rep in the past. Please let me know what you think.

Roma's Comments:
Thanks for your colour ideas Catherine!   When we select colours for mouldings, we go through a very rigorous process of reviewing complimentary industry trends (e.g. decor and fashion), overall family moulding colour spectrum balance and colour availability within complimentary Simply Roma or Roma One family lines.   We'll certainly have the product development team re-assess the colour spectrum for this line.   Thank you! 

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Online Ordering Tags 1       0

Posted By Adam
January 30, 2016
Add a space on the online ordering to put a store order number or customer name on each frame.

Then put tags on the joined frames with this order number or customer name on it.

This would save us a few hours a week sorting though frames when they arrive.

Roma's Comments:
Great timing on your suggestions Adam!  Our web development team is in the midst of redesigning many aspects of the quick order process for rollout throughout this year.  We've passed along your suggestions.   Stay tuned for updates!  Thank you! 

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Late Orders 2       0

Posted By Ashley
January 25, 2016
It would be helpful if someone would call the customer if the warehouse is behind so we could be informed when our items aren't shipping.

Roma's Comments:
Thanks for the suggestion Ashley. We'll pass this along to the operations team for their review. 

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Focus Group of Partners 2       0

Posted By Anonymous
January 24, 2016
Focus group of Partners to develop new moulding design ideas.

Roma's Comments:
Great idea - we'll review this as a potential part of the process in developing new mouldings.   Thanks for sharing!

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Customer requirements for oversold mouldings should be enter 1       0

Posted By Al
January 18, 2016
Customer requirements for oversold mouldings should be entered on separate orders than for in stock requirement orders.

Roma's Comments: 
Al, interesting and potentially practical idea.   We'll pass this along to the operations and customer care teams for consideration. 

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My Roma Idea Team 1       0

Posted By Anonymous
January 18, 2016
It would be nice to be able to see who is responsible for these recommendations. I find a face would make me a bit more comfortable as opposed to my recommendation going off to space.

Roma's Comments:
There are certainly a number of organizations whom feature the specific folks managing idea submissions.  At Roma, we believe in a cross-collaborative approach so in fact, we have dedicated professionals from many departments (such as sales, customer care and operations) that help to review, contribute towards responses and execute the ideas.  It's definitely worth giving more thought on our end.  Thanks for sharing! 

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Upload pictures to My Roma Idea 3       0

Posted By Rich
January 18, 2016
I think it would be great if we could upload a picture to this format

Roma's Comments:
Rich, great idea - in fact, we're reviewing the feasibility of this with our web development team.  Stay tuned and thanks for sharing!

 

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2" Vintage Moulding 1       0

Posted By Jamie Kim
January 15, 2016
I would love to see a 2" wide moulding from your new Vintage 2016 collection.

Roma's Comments:
Interesting idea Jamie - we've passed this along to our product development team.   Thanks! 

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Can we have more cool animations (web) 2       2

Posted By Anonymous
January 15, 2016
Can we have more cool animations on the website like the one with the rocket after you submit an idea?

Roma's Comments:
Thanks for the idea Stan - we love animation too!   Stay tuned! 

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Update account information online (web) 5       0

Posted By HOWZE ART
January 13, 2016
It would be nice to have a way to update information online. My business address still needs to be updated. Thanks!

Roma's Comments:
What a wonderful idea - we've passed this idea along to the web development team to review. 

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List the stick length (web) 15       2

Posted By IF THESE WALLS COULD TALK CUSTOM FRAMING & GALLERY
November 13, 2015
Still wish you guys would list the stick length.

Roma's Comments:
Thanks for the suggestion.  In meantime, your Cutting Instructions help us address your requirements the most effectively.   

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Over-Sold Stock 1       0

Posted By Ali Jansen Frame Works Acct 2037
March 01, 2016
Keep moulding in stock. It is making it increasingly more difficult to do business with Roma when moulding is out of stock and back orders are pushed additional months.

Roma's Comment: 
Ali, we very much appreciate the time you've taken to share your concerns.  We realize we've gone through some challenges this year.  Our internal teams have worked around the clock to put measures in place to resolve this issue.  We're working very closely with our suppliers and targeting to have over 9 months of supply on every product within the next couple of months.   We appreciate your patience and continued support.  We apologize for any inconvenience this may have caused you and will have a representative contact you shortly to address your framing needs. 

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Invoice Fonts 1       0

Posted By Anonymous
March 01, 2016
As an added thought here about the color of the type on the website... this also applies to the invoice you send. Please, stop using a gray color for ANY of the copy on the invoice!!

Your address at the bottom is especially hard to read due to it being in a very soft gray color. Stop being so
"hip" and use a plain old black for any type on the invoice.

Thank you.

 

Roma's Comment: 
Thanks for your insightful comment. We want to ensure all of our partner communications are legible. I have passed along this feedback to our invoicing team to ensure that the font color is adjusted to increase contrast and readability.

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Have your web designer use all black type on you web site (web) 1       0

Posted By Glenn Edgin
February 15, 2016
Have your web designer use all black type on you web site. The silver / gray type is difficult to read. Thank you

Roma Web Designer's Comments:

Thanks for taking the time to get in touch with us! I am the web designer at Roma Moulding and I just wanted to take a moment to personally address your inquiry towards the legibility of our website typography. 


Your comment regarding the readability of our web copy is quite timely as this is an issue we are currently in the process of reworking through a series of legibility studies. Ultimately it is through the data we collect during these tests that will guide us to develop and finalize a new typographic standard that will be applied to all of our digital marketing publications. 


Specifically, typographic colour contrast is an issue that we have identified as a team. Often poor readability can be overlooked during the initial design process. While staying true to the visual style Roma Moulding is known for, it is important that we ensure our content remains accessible to all users, including those with visual impairments. By making minor adjustments to the scale and colour of our fonts, we believe that we can overcome some of the readability issues facing the website.


Understandably implementing these recommendations consistently and site-wide will take time but we have these changes slated for implementation in the third and fourth quarter of this year.


Thank you once again for your comment. I have ensured all on our design team have been made aware of your request.


 

 

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Need a Pittsburgh Business Partner Specialist 1       0

Posted By Carol Whitehead
February 11, 2016
Please bring back a sales rep to the Pittsburgh area!!

Roma's Comment:
You're absolutely right!  Pittsburgh is an important market so we've been taking a little longer and being extra conscientious in finding that perfect representative.   We're working as fast as we can and in the meantime, very much appreciate your patience. 

 

 

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Make website mobile friendly (web) 8       2

Posted By Anonymous
January 04, 2016
It would be great if the website is more mobile friendly. It still works on devices though.

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Accept payments online (web) 3       2

Posted By HUNTINGTON HALL OF FRAMES
December 02, 2015
I would not mind paying at the time of order with a credit card if that were an option. But I am very happy to be able to place my orders online!

Roma's Comments:
Thanks for the suggestion - the web development and accounts payable team have already begin reviewing the feasibility of this option. Stay tuned! 

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Easier navigation between mouldings (web) 3       0

Posted By PRENTICE GALLERY
November 30, 2015
I might suggest is adding a "next" button to your moulding pages in addition to page numbers...sometimes it's hard to remember what page you were just viewing.

Roma's Comments: 
Practical suggestion!   We're already working on it!  Thanks!

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Having to "order" and then "add to cart" is slow and confusing (web) 1       0

Posted By CALUSA GALLERY
November 05, 2015
Having to "order" and then "add to cart" is slow and confusing.

Roma's Comments:
Idea accepted on Nov 5th, 2015

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Ordering photo frames (web) 3       0

Posted By GREGORY DANIEL PORTRAIT ARTIST
October 26, 2015
I ordered all photo frames, and I had to go the the products/photo frames, each time I wanted to enter an item in. If I just typed the moulding number, it took me to the chop and join area. It would be nice to have a place that you could easily enter photo frames. Thanks!

Roma Feedback:
Great observations - our web development team is working to resolve this issue.   Thanks! 

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Bolded Invoice # and Sales Order # 1       0

Posted By Anonymous
September 01, 2015
Customers would like the Invoice number and Sales Order number on the order confirmation emails and invoice documents.

Roma Feedback:
Idea accepted on Sep 3rd, 2015

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Photos of black frames are difficult to view (web) 1       0

Posted By VSB PHOTOGRAPHICS
August 13, 2015
Photos of black frames are difficult to view. I couldn't always tell if it was concave or not. Otherwise, all was great!

Roma Feedback:
Idea accepted on Aug 13th, 2015

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Streamline ordering on the website (web) 1       0

Posted By FEELING FRAMEOUS
July 13, 2015
I love ROMA moulding! I would like to be able to enter all of the information on one screen for each product and then show a list of the things that I ordered, as I go. It's hard to describe like this. When you first started the online ordering service, it was better. Please call if you would like an elaboration. I am EXTREMELY pleased with all other services and of course, your product. Thank you!

Roma's Comments:
Thank you for your feedback Catherine.   Our web development team is working on this issue to best address how to improve and simplify the ordering.   Stay tuned! 

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Summary screen with the order confirmation (web) 6       0

Posted By GREAT FRAME UP
July 13, 2015
It would be great if you provided a summary screen with the confirmed order that we can print for our records  (rather than waiting for the email).

Roma's Comments:
Makes sense - our team is working on developing this functionality.  It won't necessarily mirror the exact specifics of your invoice, but will include the most pertinent information.   Stay tuned!


 

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I would love to order photo frames from your website. 1       0

Posted By Anonymous
April 14, 2016
I would love to order photo frames from your website. Bella moulding has this option and it is super convenient. That way we can order during off hours, etc.

Thanks!

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Stock check online 1       0

Posted By Jan Egenberger
March 23, 2016
We should have a quick stock check option on our web.

 

Roma's Comment: 
Hello Jan, thank you for your comment. The stock availability can be checked when you login as a Partner on the Quick Order page and on the product pages. Keep in mind, you do need to login to access this information.  

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Sort Photo Frame products by product (web) 1       0

Posted By INTERIOR CONCEPTS INC.
October 28, 2015
The only thing that would have prevented a Great rating, is when I sorted your Photo Frame products by product, I expected them to be sorted by product name, but not all of the "Versailles" were together and the same was true with "Ramino" etc. I had to search through multiple pages to find the frames I was looking for. Other than that, the experience was fine.

Roma Feedback:
That's a great idea - in fact we implemented this idea on Oct 29th, 2015.  Thanks for sharing and keep the ideas coming!

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Wish it was easier to return to the shopping cart (web) 2       0

Posted By LOIS GUINN FRAMING GALLERY
July 14, 2015
Wish it was easier to return to the shopping cart. To start order is not intuitive-I forget I have to go to cart to find 'quick order'.

Roma's Comments:
You're absolutely right - this wasn't the most intuitive order experience.  The web development team has updated and improved the experience.  Thank you and keep the awesome ideas and observations coming!

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Adding multiple products on the Quick Order page (web) 2       0

Posted By MACMILLAN CUSTOM FRAMING, LLC.
July 13, 2015
Adding multiple products on the Quick Order page. It could be clearer when one chop is added how to then get to the right spot to add another chop.

Roma's Comments:
We totally agree - so we've added this functionality to the Quick Order Page!  Thanks! 

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"Continue Shopping" button (web) 3       0

Posted By DESIGN INC.
July 03, 2015
How about a button that returns you to your previous shopping window? After you view the shopping cart you need to figure out what page you were shopping on and then how to get back there.

Roma's Comments: 
Appreciate the suggestion - we've implemented this functionality on the web.   Thanks for your idea! 

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