To our valued customers,
In light of the recent increase in cases of Covid-19 both in North America and abroad, it is increasingly important that we stay well informed and do our best to protect one another and our families.
The Health and Safety of our Roma Team is our highest priority. As a result, below are some additional measures we are taking to ensure the highest level of Health and Safety while doing our best to mitigate any potential exposure.
Meetings: Effective March 13, we will no longer allow for any outside contacts, vendors, or partners to visit any of our DC locations until further notice or prior approval. This is a precautionary measure to avoid handshaking and having people other than team members in our distribution centres. The only exceptions to this mandate are any courier drivers and mail delivery persons at this time. As a result, we are mandating that all meetings that need to take place with external contacts are done via phone, facetime or skype.*AHM 30 will be postponed until further notice – we will update our website and social channels once a new date has been determined.
Imported Products: Our Italian facilities remain open and functional and are continuing to produce and manufacture our mouldings. There are strict measures imposed by the Italian government, to ensure the safety of its citizens and products. The Centres for Disease Control and Canadian Government have provided information with regards to imported products. There are no cases of anyone getting Covid-19 from any imported goods from Italy.
Our DC Health and Safety: Our leadership teams have been instructed to ensure that there are hand sanitizers in all common areas, in addition to daily cleaning of shared surfaces, and adequate time must be allotted to ensure team members wash their hands thoroughly.
Travel: All and any travel inside or outside of Canada and the US is to be reported to respective team leaders prior to travel. Each case will be dealt with on a case by case basis, with home quarantine an option if necessary. All intercompany travel along with Sales Rep flights are suspended until further notice.
Serving our Partners: Our manufacturing facilities in Italy remain open and functional to date and Roma’s North American distribution centres and networks remain fully functional and operational. The customer care team continues to be available to serve you and can be reached at 1-800-263-2322. Moving forward, our business partner specialists will not be making visits to your storefronts, they are however, available for calls, emails and video chats. We want to comfort you all with the notion that we are all one call away. Finally, during this unique time, we urge you to not visit our locations for the safety of everyone. Please note that we appreciate your understanding should there be delays in your orders, as this is to be expected.
Please know, we will continue to notify you with updates as things progress. Together we will make it through these unique times.
Our prayers go out to the families impacted by Covid-19 along with all the frontline health practitioners.
Tony Gareri, CEO Roma Moulding